Privacy policy for FEEST Driver
This policy explains what information the FEEST Driver app and our driver services collect about you, why, who we share it with, how long we keep it, and your rights under South Africa's Protection of Personal Information Act (POPIA).
Who we are
FEEST Driver is operated by 2026/791022/07 trading as Feest (registration number 2026/791022/07), 17 Cotswold Drive Milnerton Cape Town. We are the responsible party for the personal information described here.
Our Information Officer is Wahlied Cole. Contact: privacy@feest.app.
This policy covers drivers who use the FEEST Driver app. Customers who order on FEEST and the stores that sell on it are covered by separate notices.
What we collect and why
| Information | When | Why |
|---|---|---|
| Account details: name, mobile number, driver number, profile photo | When you sign up and sign in | To create your account, sign you in and contact you |
| Onboarding documents: ID or passport, driver's licence, permits where required, vehicle papers | When you join | To check you can legally and safely deliver |
| Location (precise GPS) | Only while you're online or on a delivery, including when the app is in the background or the screen is off. Never while you're offline. | To offer you nearby jobs, show the customer where their order is, give arrival times, and confirm you reached the store and the customer |
| Delivery trail | When a delivery is completed | The route of that delivery is saved once, as proof of delivery |
| Camera: label scans and proof-of-delivery photos | Only when you scan an order or take a delivery photo | To confirm the right order was collected and delivered |
| Delivery codes | At the customer's door | To confirm the order reached the right person |
| Messages with the office and problem reports | When you send them | To support you and resolve problems |
| Earnings and payouts: trips, fees, tips, vehicle rental deductions, wallet details | As you work | To pay you every week and show you what you earned |
| Ratings: customer ratings and comments about deliveries, and how long you waited at stores | After deliveries | To improve service, and to rate stores on having orders ready |
| Device and app information: app version, phone model, operating system, crash reports | When you use the app | To keep the app working and fix faults |
The app keeps your sign-in in your phone's secure storage. It does not access your contacts, microphone, other apps, or photos you didn't take in the app.
What we don't do
- We don't sell your personal information.
- We don't show you adverts or share your information with advertisers.
- We don't track your location when you're offline.
Who we share it with
- Customers: your first name, vehicle and live location during their delivery only. The tracking link is released when you collect the order and stops when the delivery ends.
- Stores: your first name and when you'll arrive, for orders you collect from them.
- Our ordering partner, which runs WhatsApp ordering for stores: the delivery status and tracking details customers need.
- Payout and wallet providers: what's needed to pay your earnings into your wallet.
- ScootHero, if you rent a bike from them: your earnings and the rental deductions agreed with you.
- Service providers who host and run our systems for us, under contracts that require them to protect your information.
- Authorities, when the law requires it.
Where it's stored
Our systems run on servers in South Africa. If a service provider stores information outside South Africa, we only use providers that give the protection POPIA requires.
How long we keep it
| Information | How long |
|---|---|
| Account details and documents | While your account is open, then deleted within 30 days of closing (see Delete your account) |
| Live location while online | Not stored. Only the trail of each completed delivery is kept |
| Delivery trails, photos and codes | Until any dispute is closed, at most 12 months after the delivery |
| Messages and problem reports | 12 months |
| Earnings, payouts and deductions | 5 years, as tax and accounting law requires |
How we protect it
Information is encrypted between the app and our servers. Sign-in tokens are stored hashed. Staff only see what their role needs, and access to personal information is logged.
Your rights
Under POPIA you can ask to see the personal information we hold about you, have it corrected or deleted, and object to how we use it. You can turn off location at any time in your phone's settings, but you can't receive or complete deliveries without it. Email privacy@feest.app and we'll respond within 30 days.
If you're not happy with how we handle your information, you can complain to the Information Regulator (South Africa): inforegulator.org.za/complaints.
Age
You must be 18 or older to drive with FEEST.
Changes
If we change this policy, we'll update the date at the top and tell you in the app before the change applies.